Privacy Policy

At Epic Journeys Publishing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website epicjourneyspublishing.com, make a purchase, sign up for our email list, or interact with our Facebook Lead Ads and other marketing campaigns.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Name and email address — when you sign up for our email list, download a free resource, or submit a Facebook Lead Ad form
• Billing and shipping information — when you make a purchase on our website, including your name, address, and payment details
• Phone number — if provided voluntarily during checkout or contact form submissions
• Device and usage data — including IP address, browser type, pages visited, and time spent on our website, collected automatically through cookies and analytics tools
• Communications — any messages, reviews, or feedback you send us directly

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and deliver purchased products
• Send you your requested free downloads and digital resources
• Send you marketing emails including new book releases, activity ideas, promotional offers, and discount codes — only where you have provided consent
• Respond to your enquiries and provide customer support
• Improve our website, products, and services
• Comply with legal obligations
• Run and optimise our Facebook and Instagram advertising campaigns
• Prevent fraudulent transactions and monitor against errors

3. Facebook Lead Ads

When you submit your information through a Facebook Lead Ad, your name and email address are collected by Facebook on our behalf and shared with us. By submitting a Lead Ad form you consent to Epic Journeys Publishing contacting you at the email address provided.

We use this information to deliver the resource you requested and to send you relevant marketing communications about our books, resources, and promotions. You may unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email we send you.

Facebook’s own data practices are governed by Facebook’s Data Policy.

4. Email Marketing

If you sign up for our email list — through our website, a Facebook Lead Ad, or any other channel — you agree to receive marketing emails from Epic Journeys Publishing. These emails may include:

• New book releases and product announcements
• Educational activity ideas and parenting resources
• Exclusive discount codes and promotional offers
• Seasonal content and gift guides

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@epicjourneyspublishing.com. Unsubscribing from marketing emails will not affect transactional emails related to purchases you have made.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

• WooCommerce and WordPress — our website and store platform
• MailerLite or Mailchimp — our email marketing platform
• Meta (Facebook and Instagram) — our advertising platform
• Stripe or PayPal — our payment processors
• IngramSpark and Amazon KDP — our print and distribution partners
• Lulu Direct — our fulfilment partner for website orders

These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

6. Cookies

Our website uses cookies — small files placed on your device — to enhance your browsing experience, analyse site traffic, and support our advertising campaigns. Cookies we use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use our website (Google Analytics)
• Marketing cookies — used by Facebook Pixel to track conversions from our ads and deliver relevant advertising

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Facebook Pixel

Our website uses the Facebook Pixel — a piece of code that helps us measure the effectiveness of our advertising by understanding the actions people take on our website. The Facebook Pixel may collect information about your visits to our website and your interactions with our Facebook ads.

You can opt out of Facebook’s use of cookies for advertising purposes through your Facebook Ad Preferences.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy — including maintaining your account, processing transactions, and complying with our legal obligations. If you unsubscribe from our email list we will remove you from our active marketing database. You may request deletion of your personal data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to correction — request that we correct inaccurate information
• Right to deletion — request that we delete your personal information
• Right to opt out — opt out of marketing communications at any time
• Right to data portability — request your data in a portable format

To exercise any of these rights, please contact us at hello@epicjourneyspublishing.com. We will respond to your request within 30 days.

10. Children’s Privacy

Our website and email communications are directed at parents, caregivers, and adults. We do not knowingly collect personal information from children under the age of 13. Our books and educational resources are designed for use by children under parental supervision. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@epicjourneyspublishing.com and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites including Amazon, IngramSpark, and Booksprout. These sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

12. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet or electronic storage is 100 percent secure and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Epic Journeys Publishing
Sydney, New South Wales, Australia
Email: hello@epicjourneyspublishing.com
Website: epicjourneyspublishing.com

© 2026 Epic Journeys Publishing. All rights reserved.

This Privacy Policy was last updated on October 1, 2026.